Building Coaching Cultures: Who, What and How

  • June 03, 2020
  • 7:00 PM - 9:00 PM


Registration is closed

Join ICF NYC and New York City SHRM to dive into what it takes to build a thriving coaching culture in organizations.  The event will bring together coaching, talent and human resource professionals to look at key implementation factors along the program development spectrum.  

Whether an organization is just starting out, scaling at peer and team levels, or integrating coaching into their DNA and standard business practices, the event will explore what’s needed for success. 


Summary Details

When: June 3, 2020, 7:00 PM - 9:00PM


Keynote: Renée Robertson, PCC, VP, Coaching in Organizations, ICF
ModeratorDr. Terrence Maltbia, Associate Professor of Practice, Faculty Director, Columbia Coaching Certification Program (3CP), Teachers College | Columbia University, 
PanelistBrian Underhill, Ph.D., PCC, Founder & CEO, CoachSource, LLC
Panelist: Stephanie Licata,  M.A., ACC,  VP, Executive Coaching Practice at Purpose & Performance Group | OD Consultant | Executive & Career Coach
Panelist:  Debra Hamilton, SVP/Chief Learning & Development Officer, Fulton Financial Corporation
Panelist: Jennifer Paylor, Leadership and Management Development, People Engineer, IBM Corporation

Format:  Virtual

CCEUs1 CC, 1 RD for ICF members

Who is this event for: Coaches, HR and Talent Professionals, Senior Leaders

The Event

In dialogue, speakers will share different examples and perspectives on how to build a strong coaching culture, reflecting their individual viewpoints -- internal, external, coaches, HR professionals -- and experience working with a variety of different organizations. Attendees will be invited to submit questions in advance and have opportunities to ask questions and engage during the virtual event. 


To understand the needs, impact and strategic context of building coaching cultures in organizations -- a how to for those looking to start or expand coaching programs, or to be employed as a coach in an organization

Key findings and trends captured in the latest ICF study: Building Strong Coaching Culture for the Future will set the stage for the evening’s discussion that will delve into following considerations:

  • What is the strategic context for each stage of coaching and what factors do organizations consider when designing programs, e.g., key drivers, budget, governance, access?
  • What are the key programmatic components at each stage or scale, e.g., who is coached, what modalities (internal, external, group/team, managerial and other), prioritization, participation, etc?
  • How does coaching integrate into an organization?
  • How are programs being measured and monitored to demonstrate impact, to refine and continuously improve, and to justify return on investment when compared to or in combination with other talent investment opportunities?  What does success look like?
  • How are coaches hired and sourced, and what qualifications or profile do the strongest candidates bring?

Event Agenda

7:00 to 7:10 PM  |  Welcome and Opening Remarks 
7:10 to 7:30 PM  |  Keynote Presentation Renée Robertson, PCC, ICF | Key Findings from Latest ICF Study: Building Strong Coaching Culture for the Future
7:30 to 8:20 PM  |  Moderated Panel Discussion
8:20 to 8:50 PM  |  Q & A Period Moderator, Panelists, & Virtual Audience
8:50 to 9:00 PM  |  Closing Remarks and Recognitions


Meet our speakers


Renée Robertson, PCC, SCP

International Coaching Federation

Vice President, ICF Coaching in Organizations

ICF on Linkedin
Renée on Linkedin

Robertson is a veteran corporate executive who has led global sales, marketing, human resource, and talent management organizations. As a leader she has relied on her coach training and capabilities to engage organizations to thrive and achieve results. As a human resources and talent management leader, she has served as a trusted advisor and coach to senior leadership. While at Verizon and MCI, she designed innovative coaching programs—both of which were recognized by the International Coaching Federation as winners of the International Prism Award.

Based on her experiences, Robertson authored The Coaching Solution: How to Drive Talent Development, Organizational Change and Business Results. The book’s purpose is to share best practices and lessons learned on how to utilize and embed coaching in organizations.

Recently, Robertson joined the International Coaching Federation as the Vice President of ICF Coaching in Organizations, a new business unit dedicated to the advancement of coaching in organizations.

Robertson holds an MBA from Fairleigh Dickinson University and a BA from Drew University; she has also completed studies at the University of London and the Fuqua School of Business at Duke University. She is an ICF Professional Certified Coach (PCC) and a SHRM Senior Certified Professional (SCP).


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Dr. Terrence E. Maltbia 
Teachers College, Columbia University
Associate Professor of Practice 
Department of Organization and Leadership


Since joining TC in 2006, Terry has become internationally recognized as a scholar-practitioner in the areas of strategic learning; executive and organizational coaching; global leadership development; emotional, social, and cultural intelligence. Dr. Maltbia is a 2011 Cutting-Edge Award recipient for work co-authored with R. Ghosh & V. Marsick, Trust & Presence as Executive Coaching Competencies: Reviewing Literature to Inform Practice and Future Research; Academy of Human Resource Development. He won the Malcolm S. Knowles Dissertation of the Year Award for his pioneering diversity practitioner research. Recognized as “#1 Coach in Coach Education" during Marshall Goldsmith's first Thinkers50 Top Global Coaches Event in London | November 2019:

Terry enjoyed a successful career with Westvaco Corporation (now MeadWestvaco), where he held many posts including Transition Consultant during the merger with Mead Corporation, Vice President of Organizational Effectiveness Center of Excellence, Director of Corporate Development and Training, Special Assistant to the Executive Vice President, Group Manager of Marketing Personnel Development, Sales Training Manager, Manager of College Relations and Corporate Employment, Sales Manager, and Sales Representative. He also spent two years as a Senior Consultant for Rath & Strong Management Consultants, a process improvement firm based in Boston.


 Brian Underhill, Ph.D., PCC 
CoachSource, LLC
Founder & CEO

CoachSource on LinkedIn
Brian on LinkedIn 
CoachSource on Twitter 
Brian on Twitter


Brian Underhill, Ph.D., PCC  is the Founder and CEO of CoachSource, the world’s largest executive coaching firm with over 1,100 coaches globally. He is the co-author of Mastering Executive Coaching (Routledge, 2019) and Executive Coaching for Results: The Definitive Guide to Developing Organizational Leaders (Barrett Koehler, 2007). Some of his clients include Dell, Microsoft, Genentech and the State of California. Brian is an internationally sought-after speaker, with past presentations on 6 continents. He holds a Ph.D. in organizational psychology from CSPP/Alliant University. Brian lives in Silicon Valley, California where he is an avid racquetball player, husband, worship leader, and father to two active teenagers. 

 Stephanie Licata, M.A. A.C.C.
Purpose & Performance Group
VP, Executive Coaching Practice 


With nearly two decades of leadership and management experience, Stephanie is a skilled professional coach, adult learning specialist, consultant and speaker. She has trained thousands of leaders and managers in the art and science of coaching as part of large-scale projects to develop coaching cultures within organizations. As a practicing and certified coach, she provides coaching in a variety of settings including executive coaching, team coaching, coach skill training and 1-1 career coaching. Stephanie received her professional coaching certification from New York University, and is also certified at the ACC level with the International Coaching Federation. She holds a BS in counseling and a Masters in Organizational Psychology from Columbia University.

 Debra Hamilton
Fulton Bank
Chief Learning & Development Officer



Debra Hamilton’s career spans 25 years in education, HR/talent management, and leadership development. Her expertise is in helping organizations build internal coaching programs aligned with leadership development frameworks. Debra directed the coaching and leadership development program at Fulton which resulted in the company being selected as a gold-level MEECO designation recipient from the MEECO Leadership Institute.  Prior to Fulton Bank, Debra was with the Children’s Hospital of Philadelphia, where she founded the CHOP Leadership Institute. She also spent 15 years as a leadership development consultant and coach for a global clientele and served as Board President for the Northern New Jersey chapter of The Association for Talent Development (ATD). She recently earned a Comprehensive Evidence-Based Coaching Certificate from Fielding Graduate University.

 Jennifer Paylor
IBM Corporation
Executive Leadership and Coaching Leader, People Engineer

Jennifer Paylor created and operationalized the IBM enterprise coaching strategy and professional coaching business. She continues to drive the coaching culture day-to-day. Jennifer is a People Engineer and the Executive Leadership and Coaching Leader for IBM’s Enterprise Operations & Services responsible for developing IBM senior executives who lead the premier cognitive enterprise. Jennifer leads the award-winning internal IBM Coaching Community of Practice, which has more than 5,500 team members worldwide. 

Jennifer leverages her professional engineering background and human-centered design approach to create science-based leadership development solutions that changes behaviors and impacts complex business challenges.

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